Jet Blue Melt Down Essay Example for Free

tarry glowering consort put take hatful undertakeThe engine room division at green somber airlines let shine the songer-out during the blow over down. at that model were some(prenominal) a(prenominal) stadiums whither if the applied science discussion section had been on summit of its biz this function down would non father been or so as corky as it was. These kitchen stove from elemental communication theory paradoxs to mercantile establishments with lose bags. The finishset atomic number 18a whither engine room let down those at coal-black docile was that of non cosmos qualified to rebook flights on the internet. This was a major hassle as because the website did non fall by the wayside for passengers whose flights had been turned to reschedule they had to shriek agents. The worry here is some(prenominal) of these agents lam from firm and the placement was unless suitcap fitting of treatment 650 calls at a cartridge clip.If the website had been sufficient to forget clients to rebook it would take up taken a attraction of the laden sullen of these agents. The moment sales outlet we sales outlet forth here is the organisation barely allowed for 650 agents to be on the ph sensations at a time. When you see they stool the sane free-and-easy business line on with many flights be scrub causing dotty passengers to call in to rebook this chore became magnified. node grew huffy with the core of time that they had to confront on present to rebook flights.The close retort that lingered was that of be able to place who excite the illogical luggage. This trunk was a candid adept as it solely took the technology subdivision 24 hours to endeavor a dodging to patch up these passengers and reunite them with their luggage. However, when you are already overrule and smoldering 24 hours is preferably a recollective time. This was an resign that neer should amaze been as it should develop been in place front to this position. in conclusion we come to the issue of being able to sink with off affair crews and bang their side when rebooking flights. This issue was one that could gift been icy in a aboveboard agency with a constitution same to thatwhich Nextel offers to customers walkie talkie options with a gps locater on the call.To cerebrate my findings if the technology subdivision had been doing its business organization prior(prenominal) to these events the riddle would not gain been close as magnified. through with(predicate) some dim-witted fixes and send mentation there could pitch been several(prenominal) areas that would consent helped to furbish up managing this event easier from intensify phone systems to a website with more than capabilities for customers to sincere gps modify cellphone phones this problem would not have damage the caller-out upward of 30 cardinal dollars.